# Handling Discrepancies in Procurement

In case of 3-way matching failure due to shortages, damages, or documentation errors, our app provides two options: requesting delivery of the shortage or requesting a credit note. In this case, the GRN has disclosed 2 kg of rice were short received, and you have requested the vendor to deliver the shortage. The GRN has also disclosed that 1 kg of butter was rejected, and you have requested the vendor to issue a credit note, to which the vendor has agreed.

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**Supplementary GRN**

From the GRN table as shown above, you may select your option from Action Drop-down. When the delivery is made for the shortage, you will prepare “Add supplementary GRN” to accept the delivery.

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**Suppliers Credit Note**

For rejected items you will select “Request Credit Note”. To send the request to the vendor, please click on the email button.

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When the vendor clicks on the credit note button, he will see this form:

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The uploaded credit note will be picked up by the app in the GRN table as well as in Suppliers Invoice Table.

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With the issuance of a supplementary GRN and receipt of a credit note, the procurement discrepancies have been successfully resolved. As a result, the app is now able to perform a 3-way matching of the invoice (minus the credit note) with the Purchase Order and GRN (along with the Supplementary GRN).
